Privacy Policy

Overview

This privacy policy explains how The Gilded Goose ("we", "us", "our") handles personal information collected through thegildedgoose.com.au, app.thegildedgoose.com.au, and our related enquiries and services.

It is intended as a general explanation of our practices. In some cases, we may provide additional privacy information when you deal with us in a specific way.

Information We Collect

The information we collect depends on how you interact with us. It may include your name, contact details, information about items you ask us to assess or purchase, payment or delivery details, identity or ownership information where needed, and records of your correspondence with us.

We may also collect technical information such as your IP address, browser type, device information, pages viewed, and how you arrived at our site.

How We Use Your Information

We use personal information to respond to enquiries, provide our website and services, assess submissions, manage transactions, verify identity or ownership where required, send important updates, improve our operations, and comply with legal obligations.

Cookies and Analytics

We may use cookies and similar technologies to keep our website working, understand site usage, and improve performance. You can usually control cookies through your browser settings, although some parts of the site may not function as intended without them.

Sharing Your Information

We may share personal information with service providers and advisers who help us operate our website and services, such as hosting, analytics, communications, payment, delivery, and professional support providers.

We may also disclose information where required or authorised by law. We do not sell personal information as part of our ordinary business.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

How Long We Keep Information

We keep personal information for as long as reasonably necessary for the purpose it was collected, and for related legal, accounting, reporting, or operational needs.

When the information is no longer needed, we will take reasonable steps to delete it or de-identify it.

Access and Correction

You can ask to access the personal information we hold about you or request a correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

We may need to verify your identity before acting on your request.

Marketing Communications

If you choose to receive marketing updates from us, you can unsubscribe at any time using the link in the message or by contacting us at info@thegildedgoose.com.au. We may still send service-related communications where necessary.

Third-Party Links

Our websites may link to third-party sites. We are not responsible for the privacy practices of other websites. Review their privacy policies before providing personal information.

Children

Our website and services are intended for adults. If you believe a child has provided personal information to us, please contact us at info@thegildedgoose.com.au so we can review the matter.

Changes to This Policy

We may update this policy from time to time. When we do, we will publish the revised version on this page and update the effective date.

Contact and Complaints

For privacy questions, access or correction requests, or complaints, contact us at info@thegildedgoose.com.au. We are based on the Sunshine Coast, Queensland.

We will review privacy complaints within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or another relevant regulator.